Shipping policy

At Thomson’s Suits, we aim to get your order to you as quickly and safely as possible.

New Zealand Shipping

We offer FREE shipping anywhere in New Zealand on orders over $90.

For orders under $90, the applicable shipping charge will be displayed at checkout.

All New Zealand orders are sent using NZ Post.

Orders will generally arrive within 1–3 working days after dispatch. Rural and remote deliveries may take a little longer.

Please note that delivery times are estimates only. While we do our best to get your order on its way promptly, delays can occasionally occur within the NZ Post network, particularly during public holidays, peak periods or due to circumstances outside our immediate control.

International Shipping

We offer international shipping to selected countries, with shipping costs calculated and displayed at checkout.

International orders are sent from New Zealand using NZ Post and are generally handed over to a local postal or courier service once they arrive in the destination country.

International delivery times vary depending on the destination and local delivery network. Any estimated delivery timeframe is a guide only and may be affected by customs processing, local courier services, public holidays, peak periods or other circumstances outside our immediate control.

Customs Duties, Tariffs & Import Taxes

International orders may be subject to customs duties, tariffs, import taxes, GST/VAT or other charges imposed by the destination country.

These charges are not included in the purchase price or shipping cost unless specifically stated at checkout and are the responsibility of the purchaser or recipient.

Customs requirements and charges vary between countries, so we recommend checking with your local customs authority if you are unsure what charges may apply before placing your order.

Any delays caused by customs clearance or the payment of applicable duties or taxes may affect the delivery timeframe.

Tracking Your Order

Where tracking is available, you will receive tracking details once your order has been dispatched so you can follow its progress.

Delivery Delays or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us and we will assist with tracking the shipment and, where appropriate, follow it up with NZ Post.

Incorrect Delivery Details

Please check your delivery address carefully when placing your order.

If you notice an error after submitting your order, contact us as soon as possible and we will do our best to update the address before your order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

Questions?

If you have any questions about shipping or the delivery of your order, please contact the team at Thomson’s Suits and we’ll be happy to help.